Do you make custom woven wall hangings?
Yes. We'd love to make you something perfect for your home.
What is the process for placing a custom order?
Send an email to email@example.com. We'll discuss what you're looking for, the color palette, design and size. If you don't know exactly what you want, we'll request a snapshot of the room you're looking to adorn and the wall space you would like to fill, and we'll propose a color palette. Once you agree, we get to work!
Why does my color cloud wall hanging look slightly different from the photo?
Each wall hanging is carefully crafted and woven by hand, and therefore some variation will naturally occur. In essence, every piece is technically one-of-a-kind!
I would like a Color Cloud in a specific shade. Can I choose the color?
Yes. At checkout, please indicate the color you're looking for. We will send you an email with an image to confirm the exact shade.
What is the return policy?
We want you to be happy with your purchase. For custom orders, we will send you a photograph of the finished piece before shipping. Once you accept it, there are no returns, refunds or exchanges.
For shop orders, exchanges can be made within 14 days of receipt or returned for store credit only. Buyer pays shipping for returns. No refunds.
Do you ship outside the US?
Yes. International shipping rates apply. We are not responsible for any customs and duties that may be charged upon receipt. There may be delays in delivery as a result of being processed through customs in your home country.
Do you offer gift certificates?
Not yet, but we will soon! Please send an email to firstname.lastname@example.org for inquiries.
Can I include a gift message?
Yes. At checkout, there is a space for additional information. Please check the box for gift wrapping and include gift message in comments.
What about gift wrap?
Technically, no. But we consider every wall hanging to be a special gift, so we package each one nicely no matter your reason for purchase.
Do you work with press, bloggers and stylists?
Is Niroma Studio on social media?